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Sorry, Not Sorry: The Science and Art of Effective Apologies in Personal and Professional Relationships

Sorry, Not Sorry: The Science and Art of Effective Apologies in Personal and Professional Relationships

"Sorry, Not Sorry" delves into the psychology and neuroscience of effective apologies in both personal and professional contexts. It goes beyond simply saying "I'm sorry", exploring how admitting/wiping/embodying fault, expressing genuine regret, remedying harm, and assuring non-repetition constitute an effective apology. The book links these elements to the release of oxytocin, a hormone that fosters social bonding and trust. It also highlights the receiver's brain response, such as emotional forgiveness and the release of negative feelings. From interpersonal relationships to political apologies like the 1972 "Bloody Sunday" apology from Britain's Prime Minister, the book showcases the transformative power of apologies. In professional settings, apologies can restore harmony, boost credibility, and manage reputation, whereas insincere or poor apologies can worsen conflicts and damage reputation.

Full article here: https://ipllfirm.com/all-insights/news-and-articles/sorry-not-sorry-the-science-and-art-of-effective-apologies-in-personal-and-professional-relationships/